Terms of Service

Last updated: October 16, 2026

These Terms of Service (“Terms”) govern your use of SmartFood, an online ordering service for restaurants operated by Ankai LLC (“SmartFood”, “we”, “us”). By creating an account or using the service, you agree to these Terms on behalf of the business you represent. If you do not agree, do not use the service.

1. The service

SmartFood lets restaurants publish an online ordering page, receive and manage orders, print tickets, manage delivery, and use optional features such as online payments, loyalty programs and deals. Features available to you depend on your plan, as described on our pricing page.

2. Your account

You must provide accurate information and keep your login credentials confidential. You are responsible for all activity under your account, including the actions of team members you invite. You must be at least 18 years old and authorized to bind the business you register.

3. Plans, billing and renewal

The Free plan has no subscription fee. The Pro plan is billed monthly in advance, in US dollars, and renews automatically each month until canceled. Applicable sales taxes may be added.

You can cancel anytime. Cancellation takes effect at the end of the current billing period, and Pro features remain available until then. Refunds are described in our Refund Policy.

If a payment fails, Pro features remain available for 7 days while you update your payment method. After that, Pro features are paused until payment succeeds; your ordering page stays online on the Free plan.

We may change our prices with at least 30 days’ notice by email. The new price applies from your next billing period after the notice period.

4. Orders and payments from your customers

You are the seller of the food and services offered on your ordering page. You set your menu, prices, taxes, fees and delivery areas, and you are solely responsible for fulfilling orders, food safety, allergen information, and compliance with the laws that apply to your business.

When you accept online card payments, they are processed by Stripe on your own Stripe account, under your agreement with Stripe. SmartFood never holds or receives the money paid for your customers’ orders. Refunds to your customers are your responsibility and are made from your Stripe account.

SmartFood charges no commission on your orders.

5. Acceptable use

You agree not to use the service to sell illegal products, to send unsolicited messages, to infringe the rights of others, to interfere with the service or its security, or to access data that is not yours. We may suspend accounts that break these rules.

6. Your content and data

You keep all rights to your content (name, logo, photos, menu, prices). You grant us a limited license to host and display it in order to provide the service. Customer data from your orders belongs to your business; we process it on your behalf as described in our Privacy Policy. You can export your data or ask us to delete your account at any time.

7. Our service

We work to keep SmartFood available and secure, but the service is provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law. We may update or change features. We will give reasonable notice before removing a feature that is part of your paid plan.

8. Limitation of liability

To the fullest extent permitted by law, SmartFood and Ankai LLC will not be liable for any indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim.

9. Termination

You may stop using the service and close your account at any time. We may suspend or terminate your account if you materially breach these Terms, with notice when reasonably possible.

10. Governing law

These Terms are governed by the laws of the State in which Ankai LLC is organized, without regard to its conflict of laws rules.

11. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated Terms.

12. Contact

Questions about these Terms: [email protected].