Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how Ankai LLC (“SmartFood”, “we”, “us”) handles personal information when you visit smartfoodgo.com, when you use SmartFood as a restaurant, and when you order from a restaurant that uses SmartFood.

If you order from a restaurant

When you place an order on a restaurant’s ordering page, that restaurant decides how your information is used. We process your order details (name, phone number, email if given, delivery address, order contents) on the restaurant’s behalf, only to deliver the service. Questions about your order data should go to the restaurant first; we will help them answer.

Information we collect

• Restaurant account information: names, email addresses, phone numbers and business details of restaurant owners and their team.
• Usage information: actions in the service needed to run it, such as orders received, settings changed and devices paired.
• Billing information: our payment providers process card details for subscriptions. We never see or store full card numbers.
• Messages you send us, for example at [email protected].

This website

smartfoodgo.com uses no cookies, no analytics and no advertising trackers. Our hosting provider may keep standard technical logs (such as IP address and pages requested) for security.

How we use information

• To provide, secure and improve the service.
• To send service messages such as order notifications, password resets, alerts and receipts.
• To bill subscriptions and prevent fraud.
• To comply with legal obligations.

Sharing

We do not sell or share personal information for cross-context behavioral advertising. We use trusted service providers to run SmartFood, bound by contract to protect your data and use it only for our instructions:

• Cloud hosting and data storage.
• Email and text message delivery.
• Payment processors: Stripe for restaurants’ online card payments, and our subscription payment provider.

We may disclose information if required by law or to protect the rights and safety of our users.

Retention

We keep restaurant account data while the account is active. When an account is closed, we delete it, except records we must keep by law, such as invoices. Backups are deleted automatically within 30 days.

Security

Data is encrypted in transit. Access is limited to people who need it to run the service. Card numbers are handled only by our payment providers.

Your rights

Depending on where you live, including in California, you may have the right to access, correct, delete or obtain a copy of your personal information, and to not be discriminated against for exercising these rights. To make a request, email [email protected]. We will verify your request and answer within 45 days.

Children

SmartFood is a service for businesses and is not directed to children under 13. We do not knowingly collect their personal information.

Changes

We will post any update on this page and change the date above. If a change is material, we will notify restaurant account holders by email.

Contact

Ankai LLC, [email protected].